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Azure Cloud Support Engineer


MaxJobsClub US Contractor

Financial Client

3 months to start contract

The Azure Tier 3 Cloud Support Engineer is primarily focused on operational
support and the accompanying deployment processes. The Azure Tier 3 Cloud
Support Engineer is responsible for the delivery of high-quality operational
services, maintaining and improving the operational state. The ideal
candidate is expected to be well rounded in Azure Iaas and Paas he/she must
have a strong background in Automation and Azure Kubernetes Services.

Work with various technologies to maintain, deliver and support the
operational services. Work in close collaboration with operational staff in
other disciples and the staff within and outside other areas of One Platform
organization such as, Project Management, Cloud Architect, Security and
Product Management, to assure seamless transition of new or modified
services or improvement opportunities to production environment. Plays a
lead role in operational issues across country borders, while representing
the One Platform Operations organization.

*        Be a subject matter expert in related discipline;
*        Be a promoter and Client of global standards;
*        Work with outsource providers and development teams and provide
guidance to guarantee overall quality;
*        Serve as the escalation level support for problem analysis and
*        Be the operations specialist in related discipline;
*        Manage small projects to enhance the environment;
*        Be an escalation point, providing support in an on-call rotation
*        Ensuring that operational services are functioning in accordance
with agreed service levels;
*        Leading troubleshooting in the incumbent’s areas of expertise;
*        Ensuring that the infrastructure and operational services adheres to
agreed security levels;
*        Identification opportunities for improving One Platform operational
*        Create procedures and metrics to measure service effectiveness and
identify areas for improvement;
*        Implement security and data integrity solutions meeting the highest
enterprise standards;
*        Implement, test and support solutions, Microsoft features and
disaster recovery solutions;
*        Technical support with external technical teams and outsourced
*        Seek ways to enhance operations, repeatable tasks and activities,
with a focus on automation and opportunities to optimize the cost;
*        Provide feedback to the Development and Automation teams,
participate in
*        Azure Kubernetes Service (AKS) – heavy focus
*        Azure DevOps, Json, PowerShell and Automation – heavy focus
*        Azure Iaas Products
*        Azure Paas Products
*        DNS and Networking
*        Azure Monitoring
*        Familiarity with SCCM and SCOM
*        Bachelor degree from an accredited university in in computer
science, engineering, or an equivalent experience in the related discipline;
*        A strong background in Microsoft Azure Services ;
*        Any related to Azure services certifications is beneficial;
*        High degree of credibility and acumen in respect of security and
data integrity;
*        Excellent communication skills in English, verbally and in writing
to all levels of the organization;
*        Must have a strong background in Automation and Azure Kubernetes
*        Minimum of five years of recent experience building and supporting
Iaas and Paas solutions in a cloud environment
*        Hands-on experience drawing detailed technical diagrams and
authoring technical documentation
*        Ability to analyze situations rigorously, logically, and
*        Ability to thrive in a high-pressure business critical operational
*        Ability to work with people from many different cultural backgrounds
*        Able to evaluate information quickly, look beyond the information,
gather appropriate facts and evidence and explore potential root causes
before a conclusion is made;
*        Able to clearly articulate the importance and expectations regarding
support work and results, impact, time effort and timelines to team member,
vendors and KPMG management;
*        A pro-active nature and an overall high level of creativity, plus a
problem-solving mentality;
*        Proven ability to dynamically prioritize work efforts to meet
deadlines and work effectively with minimal supervision in a team
environment and to diagnose interrelationships between data center facility,
network, server, and application issues;
*        Consult and escalate operational issues and challenges beyond own
experience or skillset;
*        Strong communication skills in order to create and share best work
processes with teammates;

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