MaxJobsClub US Contractor
The Opportunity: Responsibilities will include System Administrator
activities and Support Model alignment for existing and new systems that are
under the remit of the Labeling Operations organization. In addition, the
position will support System and Project tasks to enable successful Testing,
Implementation and Deployment of ongoing system releases, including training
and support documentation across one or multiple applications.
Required experience and skills:
* Min. 3 years of experience in Pharmaceutical Labeling Development
with IT System/Business Process Support.
* Good command of English and Technical Communication capabilities
(written and spoken).
Education Min. Requirement: BS/BA or an equivalent degree in science,
engineering or related discipline.
The resource responsibilities will focus primarily on Business System
Support and include:
* System User Support Cases for issue resolution, identification of
CAPAs and Enhancements, system access requests, website access management
* Support the Development and Implementation of an Support Model for
existing and new applications in alignment with existing methodology
* Develop and Update Training and Guidance Documentation – MyLearning
Module updates, System SOPs
* Develop and maintain User Guidance Documentation
* Support for System Releases with Requirements Gathering, Development
and UAT Script Authoring/Testing
Preferred Experience and Skills:
* Candidate must be familiar with IT system and business process
support. Experience with Appian Platform and ALM is desirable.
* Analytical and process minded with a short learning curve for
systems and processes to drive results based on specified objectives.
* Strong organizational skills, ability to manage project details and
achieve timely delivery of project milestones with minimal oversight.
* Effortlessly work in a collaborative manner with cross-functional
and cross-regional users and stakeholders.
* Ability to work cooperatively with others and provides significant
contributions as a member of a team.
* Effective communication skills (verbal and written).
* Ability to identify opportunities for streamlining and alignment of
activities across multiple applications.
* Demonstrate strong problem solving skills and ability to gather
relevant facts and distill information.
* The ability to be flexible and handle multiple tasks well under
pressure.
* Demonstrate strong attention to detail.
* Process-oriented with familiarity of GxP requirements and working in
a highly regulated industry.
* Experience with authoring Technical Guidance documentation such as
User Guidance and Standard Operating Procedures (SOP) and change control
management is a plus.