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Technical Operations Engineer


MaxJobsClub US Contractor

The Technical Operations Engineer is responsible for the full build, delivery and deployment lifecycle of Digital Science’s platform and software products. The Technical Operations (TechOps) team manages customer environments and deployments and works closely with support and services teams. The Operations team is responsible deployment architecture, and its automation and operations. The team works closely with Corporate Information Security (CIS), Corporate IT, QA and compliance teams to ensure required standards are met. The Operations Engineer is also responsible for increasing developer and tester productivity by developing and supporting tools and automation to deliver quality software and for maintaining reliability of managed services for our customers.




Design, maintain and improve quality, performance, scalability and availability of 24X7 production and internal environments.

Proactively monitor services and respond to and troubleshoot issues.

Escalate problems (when required) to appropriate team members.

Maintain processes, tools, and documentation in support of the customer environments.

Work closely with rest of the Operations team members across geographical boundaries and build strong relationships with cross-functional teams.

Identify opportunities to implement automation and carry through on implementation.

Plan and perform scheduled maintenance and product upgrades (during and after-hours) on rotation basis.

Build/support CI/CD pipelines. Deploy new versions of software.

Work in scheduled on-call rotation.

Author and contribute to Infrastructure Documentation and Knowledgebase.

Implement information security management systems and compliance controls

Stay current with latest technical and security breakthroughs and vulnerabilities and industry best practices.

Implement, test and operate advanced security techniques in compliance with industry best practices.

Develop and manage an information security strategy for products and processes.

Design security controls with the Cloud shared responsibility model and global infrastructure.

Design identity/access management and governance controls.

Design protection of Data at Rest and in Flight, and Network Perimeter controls.

Implement and manage automated network security, application security, auditing and validation.

Counsel your colleagues on information security practices.

Leverage attack tools to test for vulnerabilities.

Gain a thorough knowledge of attack vectors that may be used to exploit software.

Research/identify flaws and remedy mistakes.

with Corporate Informatics Security (CIS) teams to share ideas and implement corporate requirements.

Work with software and operations teams to align security practices across solutions delivered to customers.

Education / Experience

Typically, a graduate with a BS/MS degree (Electrical Engineering, Computer Engineering or a related field), or four years of related experience

4 years of professional experience with the tools and technologies required for the role

Development tools, programming languages and application frameworks

Agile methodologies, the software development life cycle

Commitment to Continuous Learning

Willing and able to stay informed on industry trends


Experience running medium to large scale multi-tier distributed systems with Linux/Unix, Windows OS, Kubernetes, VMWare, Apache Tomcat and Java

Compute, Cloud & Network: Architecting and Automating Software Integrations and Delivery in the Cloud; Linux; Virtualization; Containers; Kubernetes; Cloud Platform(e.g., AWS, Azure, Google Cloud); System Design; Network fundamentals, Network Security, Network Virtualization; Network Architectures; Governance and Change Management; Highly Available 24x7x365 operations experience; DevOps and Site Reliability Engineering; Agile methodologies; scripting and infrastructure as code, python.

Software Architecture: Knowledge and experience of multi-tier HA modern applications; SOA; Microservices; API/Web services

CI/CD: Build/Test/Deployment Automation; Jenkins, Azure DevOps; Git; CloudFormation, Terraform; Deployment Architecture

Security: Security Operations and Automation; Industry standards and compliance, e.g., HIPAA, SOC, ISO, GxP, GDPR, CCPA, etc.; Security Best Practices; Encryption, Authentication/authorization, Integrity; Tools: vulnerability scans, penetration testing; IDS/IPS, WAF; OWASP

Databases: DB Administration, Finetuning, Management; Knowledge of DB Models, Highly Available DB Architectures and Design

Knowledge of agile software development and release management processes

Ability to effectively prioritize and execute tasks in high-pressure environment

Exceptional customer service orientation

Systematic approach to problem solving and strong sense of ownership

Excellent written and verbal communication skills


Certifications: Cloud Certification (AWS, Azure, Google), Project Management Certification (PMP, Certified Scrum Master), Security/Compliance (CISSP, Certified Ethical Hacker, CISM), Kubernetes

Programming: Scripting, Python, Perl, Infrastructure as Code, Java, Groovy, Go.

Experience with compliance and regulatory programs Service Organization Controls (SOC), HIPAA, NIST, FISMA.

Informatics experience with LIMS and other related software packages is high desirable

Open to working flexible hours.

Work Environment

In-person and online meeting collaboration

Requires flexibility to work across multiple time zones

Few additional soft skills/requirement

Customer Needs/Focus

High level of awareness of customer expectations for SaaS services, e.g., high availability, security, reliability, compliance, quality

Able to deliver solutions based on customer needs and solve problems

Excellent Communications:

Written, verbal and presentation skills

Clear and accurate design documents; blogs explaining ideas and concepts

Ensure sufficient communication with all stakeholders

Builds Relationships

Works collaboratively with other team members and other teams, and built trusts

Handles conflicts politely and respectfully. Positive can-do attitude


Adapts quickly to change and new circumstances. Open to new ideas and suggestions.

Follows Processes

QMS, Agile, SDLC

Time Management

Prioritizes tasks appropriately

Meets Commitments

Kanban board and PI commitments

Ownership of tasks and responsibilities

Responsiveness and Pro-activeness

Responds to critical issues in a timely manner; Performs Root Cause Analysis; Learns from feedback and ensure pro-active approach to issues

Ability to manage tasks and set/meet/exceed expectations

Organizational Skills

Able to stay focused on different initiatives, and use your time, energy, strength, mental capacity, etc. effectively and efficiently in order to achieve the desired outcome. Able to connect right resource[s], organize efforts and help solve problems

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