Operations Analyst

We’re seeking an Operations Analyst – someone who is seasoned in back-office operations and can provide business process and technical analysis to support in solving business problems and seize opportunities.

What is the role?

Assist Operations leaders to define business problems and/or opportunities for specific projects and initiatives Put together analytics and reports that will add value and streamline business processes Perform research on industry trends and keep abreast of any regulatory changes Perform requirements/analysis risk assessment and provide recommendations for development and implementation approach Collaborate with developers and programmer analysts to ensure a smooth and streamlined development and application configuration Collaborate with the Project Office team to determine and manage project tasks per internal standards Work with both internal and 3rd party integrators and developers to ensure agreed quality standards are met Develop a recommended test approach based on the nature and magnitude of change to be implemented Assist in the development and execution of test cases and deployment Work collaboratively with stakeholders to design and create future state processes in support of software solution implementations, regulatory changes, other project related work and/or operational needs Collaborate with the training team and stakeholders to translate business changes into actionable project deliverables including communications, training plans and education activities to support the implementation and adoption of business changes Monthly statistical reporting gathering and analysis

What traits and competencies should you possess?

Excellent relationship building, planning, organizational, time management, analytical, and problem-solving abilities required Must be able to manage and monitor multiple tasks across projects and time lines Excellent communication skills, spoken and written, to convey or present factual and conceptual information on issues which require detailed explanation and interpretation Ability to work with a variety of technological systems and databases Ability to work independently towards a common goal Excellent analysis, presentation, communication skills along with strong leadership, facilitation, negotiation and consensus building skills What are the preferred qualifications? Strong knowledge and understanding of IIROC operational models/processes 3-5 years of experience within the Financial Industry; preferably in mid or back-office operations Degree in Business required Completion of CSC/IFIC is an asset Strong business and systems analysis skills, testing skills, troubleshooting skills and experience with multiple environments and architectures Experience or interest in project management, change management, and business process analysis, design and change is an asset · High proficiency in Microsoft Office software: Project, Excel, Visio, Power Point, Word